Quality or else
The Revolution in World Business

Lloyd Dobyns and
Clare Crawford-Mason

  • Introduction
  • Building Good Ships
  • New Rules
  • Teachers and Sensei
  • What's Taught
  • The Workers Aren't the Problem
  • The Company That Saved Itself
  • A Coach, Not a Dictator
  • The Baldrige Award
  • Government and Deficits
  • Students and Pipes
  • The Global Marketplace
  • What Now?
  • Conclusion
  • Appendix
  • Acknowledgments
  • Interview Subjects
  • Bibliography

Library of Congress Cataloging-in-Publication Data, Printed in the United States of America