Juran on leadership for quality: an executive handbook J. M. Juran

The Free Press
A Division of Macmillan, Inc.
866 Third Avenue, New York, N.Y. 10022
Maxwell Macmillan Canada, Inc. 1200 Eglinton Avenue East
Suite 200 Don Mills, Ontario M3C 3N1
Macmillan, Inc. is part of the Maxwell Communication Group of Companies.
Printed in the United States of America
Library of Congress Cataloging-in-Publication Data
Juran, J. M. (Joseph M.) Juran on leadership for quality: an executive handbook / J. M. Juran.
Bibliography: p., Includes index., ISBN 0-02-916682-9
1. Quality control—Handbooks, manuals, etc. 2. Quality assurance—Handbooks, manuals, etc., I. Title., TS156.J79 1989, 658.5'62-dcl9 88-21306 CIP

Contents

Preface
Acknowledgments
1. Quality: A Continuing Revolution
2. How to Think About Quality
3. Quality Improvement
4. Quality Planning
5. Quality Control
6. Strategic Quality Management (SQM)
7. Operational Quality Management
8. The Work Force and Quality
9. Motivation for Quality
10. Training for Quality
Epilogue
Glossary
References
Index