Fourth Generation Management The New Business Consciousness Brian L. Joiner

• Part One: Getting Better Faster
   1. Changing the Way We Manage
   2. Quality vs. Productivity?
   3. The Organization as a System
   4. Rapid Learning, Rapid Improvement
• Part Two: Building a True Customer Focus
   5. Voice of the Customer
   6. Customer-focused Strategies
• Part Three: Managing in a Variable World
   7. Principles of Variation
   8. The Price of Ignorance
   9. Strategies for Reducing Variation
   10. Management Reactions to Variation
• Part Four: Creating and Maintaining Gains
   11. Better Methods, Better Results
   12. Improving Our Ability to Improve
• Part Five: Creating the Environment
   13. All One Team
   14. The Challenges of Performance Appraisal

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